General FAQs

We hope you can find an answer to your question below. If not, our team are always happy to help.

Can I find out more about your services?

Please email referral.enquiries@valorumcaregroup.com or leave your details on the contact form and someone will come back to help you.

Can I have a brochure?

You can find the brochures on each service page which you can view and download.

Who can I speak to about a press enquiry?

How do I access myValorum?

You can download the app for free from google or apple store. You can request your login details from your Manager or emailing app.support@valorumcaregroup.com

Can I speak with someone from HR?

Please send your query to the HR Helpdesk inbox hr-care@valorumcaregroup.com where you should expect a response within 2 working days.

My pay is wrong?

Please send your query to the Payroll inbox payroll@valorumcaregroup.com where you should expect a response within 2 working days.

I have an issue with my pension?

Please send your query to the Payroll inbox payroll@valorumcaregroup.com where you should expect a response within 2 working days.

Employee’s Right to Work in the UK?

As an employer, we follow all law and guidance on right to work, we will not be able to employ anyone who is not able to produce right to work in the UK.

At this time we are not able to offer any form of Sponsorship. Should you require further clarification, then please contact our recruitment team on recruitment@valorumcaregroup.com, where we are more than happy to answer any questions you may have.

I would like to apply for a job with Valorum Care Group & its brands?

Please visit & apply through our careers page which has all our vacancies listed https://isw.changeworknow.co.uk/valorumcaregroup/vms/e/careers/search/new

I applied for a job but have not heard back?

Please send your query to the Recruitment Helpdesk inbox recruitment@valorumcare.co.uk where you should expect a response within 2 working days.

What is the password for my payslip?

The password for your payslip if your employee payroll number which can be found on previous payslips.  If you still cannot access your payslip please send your query to the HR Helpdesk inbox hr-care@valorumcaregroup.com where you should expect a response within 2 working days.

How I do get an employment reference?

Please send your query to the HR Helpdesk inbox hr-care@valorumcaregroup.com where you should expect a response within 2 working days.

I have a complaint?

Please email your complaint to the complaints inbox complaints@valorumcaregroup.com or contact our external whistleblowing hotline either via the Phone: 0800 353 7002 or using the Online Reporting Form: whistlebox.rradar.com/