COVID-19 Update

COVID Update 12.04.21

Dear Relatives and Friends

I wanted to write to you to update on our COVID-19 policy.

From Monday 12th April 2021 I am pleased to announce that all care homes and are now allowed 2 nominated visitors per resident (able to visit together or separately). This number includes any children visiting (apart from babies and children aged under 2 years).

Please note that:

  • Visits must be booked via the Care Home booking system.
  • Visits will be limited to 1 hour to allow all residents to receive 1 visit per week.
  • Visits to be staggered to avoid visitors meeting in the reception area of the home.
  • Visits preferably to take place in a dedicated visiting room. Where this is not possible the visitors are to be escorted to the resident’s room.
  • Visitors to complete an LFD test and receive a negative result before entering the home.
  • Children aged 11 and over are to participate in testing with consent given by themselves, along with their parent or guardian.
  • All visitors must complete a visiting declaration before each visit.
  • Visitors must wear PPE (including children aged 11 and over) which will be supplied by the home.
  • Keep close physical contact to a minimum, i.e., no hugging.
  • No close contact between babies or young children and the residents they are visiting.
  • Visitors that are not the named visitors, may still visit outside, behind a screen or at a window as per previous visiting guidance. They must also use the care home booking system.

We know how important communication between residents, the clients we support, friends and family are. All of our services are set up for video calling to enable you to keep in touch and we are confident that our staff are doing all they can to ensure that life in our services remains as comfortable and sociable as possible.  as we support them with delivering interactive activities, whilst practising physical distancing.

If you have any questions, please do not hesitate to contact us on our helpline at covid-19@valorumcaregroup.com or please call the service if you would like to speak to a loved one.

We appreciate your ongoing understanding.

Kind Regards

Esa Reeman

Managing Director

Valorum Care Group

COVID Update 08.03.21

Dear Relatives and Friends

I wanted to write to you to update on our COVID-19 policy.

Following the recent Government announcement, as of 8th March 2021 I am pleased to announce we will be allowing one single visitor per resident into our care homes.

  • Visits must be booked via the Care Home booking system
  • Visits preferably to take place in a dedicated visiting room. Where this is not possible the visitor is to be escorted to the resident’s room
  • Visits will be limited to 1 hour to allow all residents to receive 1 visit per week
  • Visits to be staggered to avoid visitors meeting in the reception area of the home
  • One constant visitor only, this means the resident can only choose one person to be their visitor and this cannot be change unless there are exceptional circumstances
  • Visitor must wear PPE which will be supplied by the home
  • Visitors to complete a LFD test and receive a negative result before entering the home
  • Visitors to completing visiting declaration before each visit
  • Visitors that are not the named single visitor may still visit outside, behind a screen or at a window as per previous visiting guidance. They must also use the care home booking system.

We know how important communication between residents, the clients we support, friends and family are, and all of our services are set up for video calling to enable you to keep in touch and we are confident that our staff are doing all they can to ensure that life in our services remains as comfortable and sociable as possible, as we support them with delivering interactive activities, whilst practising physical distancing.

If you have any questions, please do not hesitate to contact us on our helpline at covid-19@valorumcaregroup.com or please call the service if you would like to speak to a loved one.

We appreciate your ongoing understanding.

Kind Regards

Esa Reeman

Managing Director

Valorum Care Group

COVID Update 28.01.21

Dear Relatives and Friends

I wanted to write to you to update on our COVID-19 policy.

Due to the current National lockdown, I’m afraid that it remains that visitors are not permitted inside our services. In some exceptional circumstances, we can offer service specific visiting, full PPE must be worn and will be supplied by the service. This is to maintain necessary infection control measures during the current COVID-19 pandemic and beyond. We will still ensure that vital medical visits are made, ensuring that they wash their hands on entering, wear full PPE, and we will be asking all visitors to ensure they have no symptoms and will be taking their temperature.

Our services have not yet received Lateral testing kits to enable indoor visits. When we receive these, we will provide a further update.

We know how important communication between residents, the clients we support, friends and family are, and all of our services are set up for video calling to enable you to keep in touch and we are confident that our staff are doing all they can to ensure that life in our services remains as comfortable and sociable as possible, as we support them with delivering interactive activities, whilst practising physical distancing.

If you have any questions, please do not hesitate to contact us on our helpline at covid-19@valorumcaregroup.com or please call the service if you would like to speak to a loved one.

We will continue to review the guidance and as soon as it is possible to open our services for visiting, we will do so and will inform you of this.

We appreciate your ongoing understanding.

Kind Regards

Esa Reeman

Managing Director

Valorum Care Group

COVID Update 20.11.2020

Dear Relatives and Friends

I wanted to write to you to update on our COVID-19 policy.

I am afraid that it remains that visitors are not permitted inside our services, apart from in some exceptional circumstances. This is to maintain necessary infection control measures during the current COVID-19 pandemic and beyond. We will still ensure that vital medical visits are made, ensuring that they wash their hands on entering, and we will be asking all visitors to ensure they have no symptoms and will be taking their temperature.

In some instance we are enabling outdoor visits via a booking system but have strict protocols to ensure the safety of all. We are also looking at creating indoor visiting rooms where safe to do so. We know how important communication between residents, the clients we support, friends and family is, and all of our services are set up for video calling to enable you to keep in touch and we are confident that our staff are doing all they can to ensure that life in our services remains as comfortable and sociable as possible, as we support them with delivering interactive activities, whilst practising physical distancing.

If you have any questions please do not hesitate to contact us on our helpline at covid-19@valorumcaregroup.com or please call the service if you would like to speak to a loved one.

We will continue to review the guidance and as soon as it is possible to open our services for visiting, we will do so and will inform you of this.
We appreciate your ongoing understanding.

Kind Regards

Esa Reeman

Managing Director

Valorum Care Group