Striving to build the best care services across the UK

Who are Valorum Care Group?

Valorum Care Group is a leading care provider, delivering bespoke care and support services nationwide. Established in 2017 our ethos is to put the people we support at the centre of everything we do.

We have significant expertise in supporting people with particularly complex needs, including autistic spectrum conditions, mental health needs, challenging behaviour, profound and multiple learning disabilities and associated complex health needs.

We provide specialist support to over 1,000 people across England and Wales, spreading across 90 services.

We support people in a variety of settings, within supported living settings, residential care setting, with nursing care and in the community and we work with Housing Associations to continue to provide long term sustainable solutions for the people we support.

Our aim is to create a pathway for people who require specialist care and support at different stages of their lives, promoting independence and choice, and put the people we support at the heart of everything we do.

Dear Relatives and Friends

I wanted to write to you to update on our COVID-19 policy and specifically in respect of visiting across the Valorum Care Services.

I am very acutely aware of the guidance changing from area to area and also on sometimes a regular basis, and this can sometimes be somewhat confusing and conflicting and as we head into another potentially challenging few months it is important that we have clear guidance in relation to visiting across all our services, which ultimately protects the people we are entrusted to provide care and support to, but also that where possible we can allow family to visitation.

Therefore, I am afraid that it remains that visitors are not permitted inside our services, apart from in some exceptional circumstances. This is to maintain necessary infection control measures during the current COVID-19 pandemic and beyond. We will still ensure that vital medical visits are made, ensuring that they wash their hands on entering, and we will be asking all visitors to ensure they have no symptoms and will be taking their temperature.

In some instance we are enabling outdoor visits via a booking system but have strict protocols to ensure the safety of all. We know how important communication between residents, patients, friends and family is, and all of our services are set up for video calling to enable you to keep in touch and we are confident that our staff are doing all they can to ensure that life in our services remains as comfortable and sociable as possible, as we support them with delivering interactive activities, whilst practicing physical distancing.

If you have any questions please do not hesitate to contact us on our helpline at or please call the service if you would like to speak to a loved one.

We will continue to review the guidance and as soon as it is possible to open our services for visiting, we will do so and will inform you of this.
We appreciate your ongoing understanding.

Kind Regards

Robin Sidebottom

Chief Executive Officer

Valorum Care Group

VCG CEO Robin Sidebottom looks at Covid19 red tape in his latest podcast - visit #socialcare #care #caresector

Kind words and acknowledgement of going the extra mile can make such a difference today. Our recognition wall, known as the Appreciation Station, allows to staff to let their peers know when they have done something special. They send an ecard to give them the good news.

In our latest podcast, CEO Robin Sidebottom takes a look at the impact of the pandemic on the #socialcare sector.

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